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Shipping & returns
Reflection time / return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the web shop are for your own account. These costs are approximately € 6,95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packaged for return.
Do you want to exchange your product? That is not a problem at all. You can contact email@example.com for this. You do bear the costs of returning the product yourself. ”
I have submitted a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Delivery time & shipping costs
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 15.00 p.m. the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order can take a little longer. There is an indication of the delivery time on the product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
The prices quoted are exclusive of shipping costs. The shipping costs are:
€ 2,95 for orders that fit through the letterbox
€ 5,95 for orders under € 50
Free for orders from € 50, -
Delivery takes place via the postman or parcel deliverer from DPD and PostNL. Generally, delivery will take place the next working day between 9:00 AM and 18:00 PM. Unfortunately, we cannot guarantee the time of delivery.